Refund policy


Returns & Exchanges Policy

 

Contact: teamstore@warriors.kiwi

We want to make the returns and exchange process as simple as possible.

Refunds

Refunds will only be provided for faulty products.

If you believe your product is faulty, please contact teamstore@warriors.kiwi with your order number and details of the issue. Team Store staff will assess the product and determine whether it is eligible for a refund.

Once a refund has been approved and processed, please allow 3–5 business days for the funds to appear back in your account, depending on your bank or payment provider.

If you have not received your refund after 5 business days, please contact the Team Store staff at teamstore@warriors.kiwi, and we will investigate this further for you.

Exchanges

Exchanges may only be requested for a different size of the same style. Exchanges cannot be made for a different style or product.

To be eligible for an exchange:

  • The request must be made within 14 days of the order date.

  • The item must have no visible signs of wearing or use.

  • All original tags must still be attached.

  • The item must be in its original condition.

Team Store staff are at liberty to assess each return or exchange request and determine whether the product and order meet the requirements of this policy. An exchange is not guaranteed simply because a request is made within the 14-day period.

Sale Items

All sale items are final sale and are not eligible for refunds or exchanges.

Please ensure you are happy with the size and style selected before purchasing a sale item.

Product Availability

Due to popular demand, many styles sell out quickly and are rarely restocked.

If the size you require is no longer available, we are unable to provide a replacement. We recommend contacting us as soon as possible if you need to request a size exchange.

How to Request an Exchange

Please email teamstore@warriors.kiwi with your order number and the size you would like to exchange.

Please wait for instructions from our team before sending your item back.

Return shipping costs are the responsibility of the customer. If your exchange is approved and the replacement size is available, the replacement item will be shipped at no additional shipping cost.

Please note: This policy does not limit any rights you may have in relation to products that are faulty, damaged, incorrectly supplied or otherwise do not meet applicable requirements.

Last updated: 14 August 2026